Our Annual Review

A lot has happened at Custom Components in the last year.  To see our annual review
 Click here

Quote Of The Week

"Management is doing things right.  Leadership is doing the right things." - Peter Drucker

Know Your Number

Ask your customers on a scale of 1-5 how satisfied they are with your product or service. You can do this in person, through an online survey, or a comment card. Tabulate all of your feedback to know the average satisfaction rate of your customers. Once you know your number, you can measure again after you’ve made some changes to know the impact of your improvements.

Source:  http://www.manta.com/

Double Check Yourself

We all know that when we see typos on a website, ad, or article, the author loses a bit of credibility. Don't make that mistake! Whenever you are writing for your company make sure that it is grammatically correct and error-free. Make it a habit to re-read your work out loud before you are finished. Even a small mistake can cause you to lose trust. If you take the extra time to double check yourself, prospects can have more confidence in doing business with you.
Source:  www.manta.com

Make It Personal

Whenever you can, take the effort to personally follow-up with a customer.

• Send a note after the sale asking if the customer is satisfied with their purchase.
• Make a call to a customer who had a product or service issue to see if everything was resolved.
• Set a meeting with a customer whom you didn’t get the sale to clarify the reason they did not choose you.

These are easy ways to increase customer loyalty and make sure your customers come back to you.

Source:  www.manta.com

Repeat Back What Customers Are Telling You

When dealing with customers, always show that you are listening by recapping what you’ve heard. This lets the customer know that you understand their wants/needs and allows you to have a clear picture of the customer’s expectations. This way, you can make sure you have the knowledge to not only make the customer happy, but to ensure you deliver with quality.

Source:  http://www.manta.com/

Quote Of The Week

"The word 'listen' contains the same letters as the word 'silent'. - A. Brendel