How Important Are Relationships?

Relationships are critically important to success and happiness in our business and personal lives.  Click here to find out how to improve them

Quote Of The Week

"Many of life's failures are people who did not realize how close they were to success when they  gave up." - Thomas Edison

Custom Components Company Completes Lynn University Remembrance Plaza, Boca Raton, FL

Custom Components Company announces the completion of a new project in Boca Raton, FL, the Lynn University Remembrance Plaza.  The new structure tells the story of four university students and two professors who lost their lives on January 12, 2010 when a 7.0 earthquake struck Haiti.  The students and faculty were part of a group that went to Haiti in January of 2010 as part of the Journey of Hope – one endeavor in the university’s tradition of service.  Remembrance Plaza is a place of remembrance and reflection… a place of inspiration.  Using elements of light, water, and trees, the memorial plaza features: six triangles/prisms of light, representing each of the lost individuals, a waterfall cascading from the roof of the memorial flowing onto six steps and into the lake, a bas relief map of Haiti including the story of the Journey of Hope, a royal palm – the national tree of Haiti and benches for students and other guests to reflect, study and visit.  The memorial was designed by Sousa Architecture of Miramar, FL and Gerrits Construction, Inc. of Boca Raton, FL was the general contractor.

Custom Components Company, through its Engineered Services™ brand, consulted with the design architect, Luis Sousa and provided a complete engineered product solution for this one-off glass application.  In addition to final product design, structural engineering was provided to insure full building code compliance.  The glass prisms are made from nearly a quarter of a million dollars of Narima™ dichroic color effect glass from Schott North America, a unique glass that produces dazzling variable color effects.  TriView Glass Industries, LLC (City of Industry, CA) did the lettering, fabrication, laminating and tempering of the glass.  Faour Glass of Tampa, FL provided installation services in the placement of the glass prisms.

The 48" x 96" high glass prisms consist of two layers of glass sandwiched around the Narima™ inner layer with a matching top.  Each prism contains a printed memorial statement about each of the students and professors.  The six prisms have accent lights and sit on a concrete base that appears to float in the middle of a reflective pool.  Each glass panel in the prisms is retained by custom stainless steel point mount connectors.  As a contribution to the Remembrance Plaza, Custom Components Company supplied our engineering and design services, through our Engineered Services™ division, at no cost. 

Upset Customer? Stay Calm

Dealing with upset customers can be difficult and frustrating. But it's important to have a plan, especially given that it’s much more difficult to attract a new customer than it is to retain an existing one. So what do you do when a customer is heated? First: stay calm. Listen carefully to your customers' complaints without interrupting. Acknowledge the problem with empathy and respect. Let them know what you can do for them and make them aware of all of their options.

Source:  http://www.manta.com/

View Our Latest Newsletter

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The 10 Most Inspiring Glass Buildings In The World

View the 10 most inspiring glass buildings in the world.  Click here

Want A Better Bottom Line? Give Better Service

It's proven. Customer service can lead to a stronger bottom line. A 2010 American Express survey found that 75% of small business customers are willing to spend more with businesses that provide great service. But two thirds feel companies aren't doing enough to earn their business. So put your customers first and they'll repay you – literally!

Source:  http://www.manta.com/

Skidmore, Owings and Merrill Completes Curling Al Hamra Firdous Tower In Kuwait

Described as a ‘enshrouded figure’ by architects and engineers Skidmore, Owings and Merrill (SOM), the recently completed Al Hamra Firdous Tower in Kuwait City now spirals towards the gloriously sunning skies over the Persian Gulf. Three glass veils on the north, east and west sides of the form are counteracted by a near-opaque stone wall on the south face, shielding the volume’s inhabitants from the often harsh glare of the Kuwait sun.

This south-facing wall decreases the solar radiation felt by the building and defends the interior space from critical environmental conditions. The reinforced walling system is punctuated with sheltered windows which offer stunning views out towards the Arabian Gulf.  Read more

Visit Our Online Store

Visit our online store.  Hundreds of products available 24/7 http://www.cc-aeponline.com/

Change Is Good...You Go First

Watch this informative and fun video Click here

Quote Of The Week

"We first make our habits, and then our habits make us." - John Dryden

 

 

 

 

 

Custom Components Company Completes Palomar Medical Center Project

Custom Components Company recently completed a project to supply custom railings, handrails and cladding for the newly constructed Palomar Medical Center West in Escondido, CA.  The $956 million, 740,000 square foot, 11- story building will feature 288 private, single patient rooms, 50 emergency and trauma rooms and 12 operating rooms..  The hospital’s unique design will meld high tech within a healing environment of gardens, terraces, and outdoor balconies.  Waiting areas will have access to fresh air and two story courtyards on each floor which will bring the calming power of nature to patients and families.  Natural light will permeate the structure; even the traditionally stressful environments of trauma and emergency will feature skylights and courtyards, creating a brighter, greener atmosphere.  The signature 1.5 acre green roof and terrace above the surgery, cardiology and interventional radiology suites will offer yet another opportunity to experience the beauty of drought resistant and native plants – and it is also designed to deflect light and heat to provide a natural cooling system for the facility.  CO Architects of Los Angeles were the architects on the project.  DPR Construction of San Diego was the general contractor.  The new facility is scheduled to open in summer of 2012.

Custom Components Company supplied over 1,300LF of our Series 700 glass railing, stainless steel hand rails, stainless steel cladding and installation to Clark Steel Fabricators of Lakeside, CA.

Get Free Buzz for Your Biz

Public Relations is still a great way to get some free buzz for your business. News writers are always looking for unique, interesting takes on a story – especially if you can provide expert input on a timely topic or current event. Don’t be afraid! Reach out and offer your input.

Source:  manta.com

Sales Motivation

Send this video to every salesperson you know.  Click here

Source:  simpletruths.com

Quote Of The Week

"Common sense isn't so common." - Voltaire

Stay Current In Less Time

Keeping up to date on the latest industry news and happenings can be time consuming. Follow these simple tricks to streamline and save time:

•	Set up a free Gmail (Google email) account to receive "Google Alerts." Google Alerts allow you to track stories of interest by topic, like your industry's key terms or competitors. When Google finds a story containing that term, it will arrive in your Gmail inbox as an alert.
•	Search for industry-specific news sites or blogs and sign up for their free RSS feeds, which will be sent directly to your email address.
•	Get news you choose directly on your smart phone with popular apps like Pulse or TipB.

 

Source:  www.manta.com

Charging The Human Battery

Sometimes we need to find ways to motivate ourselves and realize what is really important.  This book from Simple Truths show us how.  Click here to view

Source:  www.simpletruths.com

Business Tip Of The Day - What Keywords Tell You

What Keywords Tell You

Keywords aren't just for SEO geeks.  They are a powerful tool for understanding how your customers look for your services - how they think and talk about your products and services - and about your business and industry.  Get the details in this video

Source:  http://www.manta.com/