Repeat Back What Customers Are Telling You

When dealing with customers, always show that you are listening by recapping what you’ve heard. This lets the customer know that you understand their wants/needs and allows you to have a clear picture of the customer’s expectations. This way, you can make sure you have the knowledge to not only make the customer happy, but to ensure you deliver with quality.

Source:  http://www.manta.com/

Quote Of The Week

"The word 'listen' contains the same letters as the word 'silent'. - A. Brendel

Imitate Others To Build Your Success

Imitation is the highest form of flattery. Look to businesses you respect. What do they do well? For example, they may have strong operations, customer support or marketing strategy. Identify what you admire from them to help you make improvements in your business.

Source:  http://www.manta.com/

Custom Components Company Completes Shelby County Schools Administration Building – Arlington, TN

Custom Components Company announces the completion of a new project, Shelby County Schools Administration Building in Arlington, TN. The new $8.5 million project is a 69,500 square foot office building.  The 42 acre complex sits on land annexed by Memphis, TN, but has an Arlington, TN zip code.  The new building will house various school administrators from throughout Shelby County, as well as the special education department.  It also has a board auditorium meant to hold meetings with a seven-member board and a potential audience of about 200. The project architect is McGehee Nicholson Burk Architects of Memphis, TN and the general contractor is Webb Building Corporation also of Memphis.

Custom Components Company supplied and installed stainless steel cable railing on the stairs and floor ramp areas for Providential Fabricators, Inc. (Memphis, TN).

Improve Customer Relationships By Listening

Make sure you know how your customers are feeling by holding feedback sessions every six months. Meeting with your major customers will help you uncover the good and bad experiences they’re having with your products or services. Take that information and make a realistic plan of action.

Becoming a better listener can help you make positive changes and improve your business relationships. Through this, your customers know you are invested in their feedback. This makes your relationship stronger and encourages them to promote your business.

Source:  http://www.manta.com/

Quote Of The Week

"I am an optimist.  It doesn't seem too much use being anything else." - Winston Churchill

Keep Customers With Superior Service

We all know that good customer service keeps customers coming back. According to a recent study, 73% of customers will spend more with a business that gives good customer service*. How can you be sure to get that repeat business from your customers? Take it one small step at a time. Make an effort to remember repeat customer’s names, their last order/service or any custom requests. By providing superior service, you rise above and become preferred over your competition. What can be better than that?

Source:  www.manta.com

Grow Your Business Through Learning

Want to know a secret on how to keep yourself sharp? Keep learning. Stay educated on what’s going on in your industry. Brush up on business basics such as accounting, economic principles, or marketing concepts. Seek opportunities to learn about new technology. Then find ways to utilize that knowledge to make your business better. Learning new things can help keep your business going with fresh ideas and new perspectives.

Source:  http://www.manta.com/

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Business Tip Of The Day

Stay Organized When Talking to Customers

It’s important to remember your interactions with customers, but it can be hard to keep all the information organized. Keep track of all the touch points you have with your customers by using a spreadsheet or online CRM tool. This will help outline the invested time, next steps, and due dates associated with each customer. Documenting and reviewing this information with the customer shows that you’re committed to understanding them and their business.

Source:  http://www.manta.com/

Quote Of The Week

"Ideas are a dime a dozen.  People who implement them are priceless." - Mary Kay Ash

Break Your Own Rules

When working with a customer, you know that there is not always just one way to do something. Customers in unique circumstances sometimes need unique solutions. By breaking your own rules occasionally, you may learn that you have kept a customer that may have otherwise left. It is important to make decisions based on unique issues that come your way. When you can go that extra mile for your customer and make them happy, everyone succeeds.

Source:  http://www.manta.com/

Custom Components Company Completes Alta Centrum Apartments Project – San Diego, CA

Custom Components Company announces the completion of a new project, Alta Centrum Apartments in San Diego, CA. The new $90 million project is a 379 unit luxury apartment community consisting of two separate four story apartment buildings over two levels of basement garage with 750 parking spaces which was developed by Wood Partners LLC.  The property is located in the master-planned San Diego Spectrum business and residential site.  The new apartment community is centered around an expansive pool area with cabanas, a spa, barbeque pits, a waterfall and trellises that take advantage of the area’s temperate weather.  A two-story club house with reclaimed teak flooring features a glass wall and an outdoor deck that overlooks the pool scene, in addition to a state-of-the-art fitness center and wireless Internet access.  The project architect is Thomas P. Cox Architects, Inc. of Irvine, CA and the general contractor is Cobalt Construction of Simi Valley, CA. 

Custom Components Company supplied and installed powder coated aluminum canopies, with a custom egg crate infill and tubular aluminum frames, and various aluminum and glass railings throughout the project.

Respond Promptly To Requests For Information

When customers request information about your company via email, a website form, over the phone or through some other means, they expect a quick response. When a company fails to respond--due to poor organization, incorrect contacts or a busy schedule--customers are left feeling abandoned and likely won't do business with you now or in the future.

Source:  http://www.manta.com/

Quote Of The Week

 "We don't see things as they are, we see things as we are." - Anais Nin

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Roosevelt Tower Adds Sizzle to Chicago's Skyline

Savvy architecture buffs tend to view look-at-me buildings with a wary glance. All too often, these designs are slick packages, not real places that ennoble our daily routines. Anybody who's witnessed the cacophony of shrieking skyscrapers in Dubai knows that.

Still, there is reason to think that Roosevelt University's striking new $123 million tower in downtown Chicago  will amount to something more than an eye-grabbing envelope. 

 Read more

Source:  http://www.usgnn.com/

Create More Effective Communications

Communicating with customers through various methods (phone, direct mail, email, flyers, etc) is important. Creating those communications effectively is as easy as 1-2-3:

1.     A concise value proposition: Clearly state what your product or service helps solve

2.     Provide an incentive: this can be a sale, coupon, demonstration, or sample

3.     Include a call to action: list different ways for your customer to take action to increase effectiveness

With these steps you clearly outline how the product or service meets the customer’s needs, why they need to have it and how they can obtain it. Simple, right?

Source:  http://www.manta.com/

Quote Of The Week

"Discipline is the bridge between goals and accomplishment." - Jack Dixon

Time Lapse Photography Of The Construction Of One World Trade Center

A time-lapse video has been released showing the construction on the One World Trade Center in New York City, also know as Freedom Tower . The skyscraper is being built at about the pace of one floor per week.This time-lapse photography, released by earthcam.com, gives us a quick look at the effort from the beginning.

When completed it will become the tallest building in New York and the tallest building in the western hemisphere.

The Port Authority plans to open the building in late 2013.

Click here to view the video