Does Anybody Care Anymore?

The last time I looked, there was some pretty intense competition out there, no matter what industry you're in. I guess that's why it is so hard for me to understand why some people and companies don't seem to care very much anymore about how they treat their customers or potential customers.

The potential loss of revenue due to losing a customer is sizable. And here's the best thing 81% of customers don't tell you they are leaving. They just leave. Add to that the cost to acquire a new customer, and we're talking some serious dollars here. Then, why the apparent apathy?

Let me give you two personal examples. We have a landscaper that we have been with for seven years. We have had our issues from time to time, but he generally does a good job and is quite reasonable. On the last issue we had, regarding the replacement of some bad (and guaranteed) sod, this guy has proven totally unresponsive. After numerous phone calls and notes on his invoices (I know he looks at them!). We still are waiting for a response. In the last note, I even threatened him with the loss of my business. I'm still waiting! I can't believe he has that much business that he can afford to throw away long time customers.

Recently, we found ourselves less than pleased with the quality of our house cleaning service (not we're not rich, we both work full time). Being action oriented we began to look elsewhere and contacted a prospective new service. The owner made an appointment to visit us and give us an estimate. She never showed up and never even called! Again, I can't believe it. 

I was raised in the Midwest where a very strong work ethic was instilled in me at a very early age. I guess I just can't understand the way some people and companies approach their businesses. A former boss had a phrase for this type of behavior. He called it "satisfactory underperformance."

There is another side to this. Run your business like you care about your customers and potential customers. From what I've observed lately, you'll be miles ahead of most of your competition.

Dave Janosz

Marketing Manager

Custom Components Company

At Our Core

 

A lot of companies talk about their core capabilities.  Custom Components has many.  Two of our greatest strengths are fabrication and powder coating.  As we like to say, "we can build anything", and then we can also paint it in an environmentally friendly way.   We can provide full design, engineering and fabrication of aluminum and stainless steel, including laser or water jet cutting, forming, bending and welding.

 

Once the fabrication process is complete, we introduce our electrostatic powder coating capability.  All products receive a pretreatment that ensures that the electrostatic powder coat products that you receive from us will stand the test of time.  We use Spraylat Newlar™ fluorocarbon based eco-friendly powder coatings that meet AAMA specs and offer 5 to 20 year warranties.

Our powder coating process emits zero volatile organic compounds (VOC's) and produces no hazardous waste, allowing us to stay true to our commitment of pursing environmentally sustainable initiatives and reducing our impact on the environment.

If you have a project that needs expert fabrication or if you already have something built that requires painting, please contact us at 1-800-516-9474.  We have the capabilities to supply your needs.

Construction Humor - Strong Young Man

The strong young man at the construction site was bragging that he could out do anyone in a feat of strength. He made a special case of making fun of one of the older workmen. After several minutes, the older worker had had enough.

"Why don't you put your money where your mouth is," he said. "I will bet a week's wages that I can haul something in a wheelbarrow over to that outbuilding that you won't be able to wheel back."

"You're on, old man," the braggart replied. "Let's see what you got."

The old man reached out and grabbed the wheelbarrow by the handles. Then, nodding to the young man, he said, "All right. Get in." 

Source:  www.contractorcity.com 

Quote Of The Week

Quote of the Week:  The way to get started is to quit talking and begin doing." - Walt Disney

Do You Sell Price Or Value?

A while ago I attended a seminar where a very wise man said, "Remember this, never again will you have a long term competitive advantage in product or price." As I said, this was some time ago with very different market conditions. Today the marketplace has changed with extremely intense competition, in comparison. Those in our industry are finding, that because of the decreased number of available projects, they are forced to cut prices and margins to get any work and keep their doors open. They soon find themselves participating in the "no-win" game of price competition. Why "no-win". Please refer above to my opening statement.

How do you say I don't want to play this game anymore and make it work? You have got to sell value - not price. It's scary and not easy, but it's the long term solution. In survey after survey, over the last thirty years, price always comes up sixth or seventh in importance in the purchase of a product or service. Then why does it always seem to come up? Number one: because you haven't established the value of your product or service, and number two, it's the easiest aspect to focus on. But do your clients really want the cheapest they can get? I doubt it. As another wise man once said, "the bitter taste of poor quality lingers long after the allure of a cheap price fades." What they want is a good or fair value for their money.

To establish that value in the client's mind don't focus on price. If you do, the client will too. Focus on what you or your company can do to fulfill the client's needs or solve his problems. Most people will be more than willing to pay a fair price if you can solve their problems. Secondly, if your price is too low, the quality of your product or service will be suspect. In a recent survey of our own client base, price was a distant fifth in importance after quality, responsiveness, on time delivery and problem resolution.

Finally, people buy from people they like and trust, regardless of price. Establish relationships with your clients that puts them first, and watch your value and profitability soar.

Dave Janosz

Marketing Manager

Custom Components Company

Will It Ever Get Better? Take Our Poll

 
Everyone is prognosticating about what we can look forward to in 2012.  The economists and other industry experts are publishing their forecasts for 2012.  Based upon 2011 results, it seems the industry will not rebound as quickly as  originally predicted.  Here's your chance to share your own prediction for 2012.  Take our poll and instantly see what you and others in the industry feel will happen.  Click here to take the poll

Progress Report - Lynn University Project

As reported in the July edition of our newsletter, Custom Components Company was awarded the Lynn University Remembrance Plaza project.  The new structure pictured here will tell the story of four university students and two professors  who lost their lives on January 12, 2010 when a 7.0 earthquake struck Haiti.  The memorial was designed by Sousa Architecture of Miramar, FL and Gerrits Construction, Inc. of Boca Raton, FL is the general contractor.

 Custom Components Company is supplying the glass and railing requirements for the project, including the structural laminated glass prisms and stainless steel cable railings.  The glass prisms will be made from nearly a quarter of a million dollars of Narima™ dichroic color effect glass from Schott North America, a unique glass that produces dazzling variable color effects.  The glass was sent to TriView Glass Industries, LLC (City of Industry, CA) for lettering, fabrication, laminating and tempering.

Currently TriView is fabricating the 48" x 96" high glass prisms that will consist of two layers of glass sandwiched around the Narima™ inner layer with a matching top.  Each prism contains a printed memorial statement about each of the students and professors.  The six prisms will have accent lights and sit on a concrete base that appears to float in the middle of a reflective pool.  Each glass panel in the prisms is retained by custom stainless steel point mount connectors.  As a contribution to the Remembrance Plaza, Custom Components Company supplied our engineering and design services, through our Engineered Services™ division,  at no cost.  Installation will begin in early February 2012.

Business Tip Of The Day - Make Personal Phone Calls

Whenever possible, make personal phone calls to your customers. If your customer hears your voice, they will feel like your company really cares. In a world where email and other quick forms of communication are popular, you can make your small business stand out by making personal phone calls in addition to your usual communication methods.

Custom Components Company New Project Award – Palazzo Apartments at Vitruvian Park – Addison, TX

Custom Components Company announces the award of a new project, Palazzo Apartments at Vitruvian Park in Addison, TX. Vituvian Park is located just north and west of two of the most important arterials in the Dallas metropolitan area, LBJ Freeway and the Dallas North Toll Road. The development will be delivered in phases to carefully create an inviting neighborhood with a variety of luxury housing options.

Designed on an appealing human scale, mindful of the ancient principles of Vitruvius – the renowned Roman architect… and of Leonardo da Vinci’s study of man – the development will put urbanites within a few minute’s walk to work, play and home. To be executed in an environmentally responsible and thoughtful way, Vitruvian Park will become a model for sustainable urban development.

The community will include a 12 acre park built around a spring-fed creek and connected to area bicycle and jogging trails, a second neighborhood park with an amphitheater and a third park for a variety of outdoor games, establishing Vitruvian Park as a community for active urban dwellers.

The project architect is Good, Fulton & Farrell Architects and the general contractor is Andres Construction Services, both of Dallas, TX. 

Custom Components Company is supplying over $850,000 of our Series 525 and Series 650 aluminum railing with 3/8” tempered and laminated glass infill with DuPont’s SGP® interlayer.



Custom Components Has Fasteners On Sale

Custom Components online store has fasteners on sale at 30% off.  Click here to go to our online store

Interior Design Magazine

Check out our page at interiordesign.net Click here

Quote Of The Week

Quote of the Week:  "The will to win...the will to achieve...goes dry without continuous reinforcement." - Vince Lombardi

Be An Energetic & Enthusiastic Leader

Business Tip of the Day:  Negative attitudes can bring the whole team down.  Adopting a can-do attitiude and implementing enthusiasm in your day-to-day interactions will energize your team and encourage them to look for the positive in even the most challenging situations presented.

Source:  www.manta.com

Learn From Your Competitors

Business Tip of the Day:  Learn From Your Competitors

If a competitor is handily beating you in a certain area of business, don't get mad.  Understand that they found a smart practice and that you may want to emulate certain things they do.  Of course, it's not a good idea to outright copy our competitors, but in the world of capitalism, emulation is rife.  If you see a good idea that you can use, make it even better and use it yourself.

Source:  www.manta.com

Get Serious About IT Support

Too many small businesses lean on an employee or friend "who knows a bit about computers" to manage their IT needs. But if you're serious about your business's growth and longevity, you need to get serious about IT support by either hiring an IT professional or using an outsourcing firm. The cost will pay off the first time you get the blue screen of death. 

Source:  http://www.manta.com/

Sanford Consortium Project In The News

Custom Components Sanford Consortium project is in the news.  Click here

Business Tip Of The Day

Stay in touch with current customers.  They are your most important revenue stream.  Contact them monthly or weekly.  The most important part of any sale is the relationship you establish and maintain.  It will keep them from straying to the competition.

Construction Humor

While carpenters were working outside the old house she had just bought, a lady busied herself with indoor cleaning.

She had just finished washing the floor when one of the workmen asked to use the bathroom.

With dismay, the lady looked from his muddy boots to her newly scrubbed floors.
"Just a minute," she said, thinking of a quick solution. "I'll put down newspapers."

"That's all right, lady," said the carpenter. "I'm already housetrained."

Source:  http://www.contractorcity.com/

Use Your Invoices For Marketing

If you send your customers an invoice in print or electronically, use the invoice to promote your product or service. This is also a valuable touch point to thank your customers and prompt them to learn about other things you offer. Some effective messaging for your next invoice might be; "Thank you for your business. Give us a call to learn more about our frequent shopper program."  Source:  http://www.manta.com/

October Construction Jumps 12 Percent

The value of new construction starts advanced 12 percent in October to a seasonally adjusted annual rate of $469.8 billion, according to McGraw-Hill Construction (MHC) in New York, a division of The McGraw-Hill Cos. Much of the upward push came from nonresidential building, which was lifted by the start of a massive manufacturing project, as well as by broader strengthening across several structure types. Also contributing to the total construction gain in October was a slight increase for the housing sector. Meanwhile, nonbuilding construction in October stayed even with its elevated September amount, helped by the start of several large electric power plants. Through the first 10 months of 2011, total construction on an unadjusted basis came in at $355.6 billion, down 3 percent from the same period a year ago.  Read more

Quote Of The Week

Quote of the Week:  The greatest accomplishment is not in never failing, but in rising again after you fail." - Vince Lombardi

Happy Thanksgiving from Custom Components Company

We would like to take this opportunity to wish you and your family a Happy Thanksgiving.  At this time of year it's customary to reflect and acknowledge those things that we are thankful for.  We at Custom Components Company are thankful for our customers, employees and partners and for your support throughout the year.

All the best to you and your family.

Custom Components Company

Great Customer Service

The difference between satisfactory customer service and great customer service is one degree.  Watch this informative video http://www.212servicemovie.com/

Quote Of The Week

Quote of the Week: "Do what you should do, when you should do it, whether you feel like it or not." - Thomas Huxley

Hurry! Offer Ends Soon!

Hurry!  Offer ends soon.  Get 10% off your first online order at http://www.cc-aeponline.com/

Check Out Our New Line Of Sunshades

Sunshades provide both sun control functionality and aesthetic quality allowing varying amounts of light to enter the building.  In doing so they contribute to a reduction in energy consumption, offering a sustainable environmental solution, while providing an architectural statement for your building.  They can be attached to curtain wall or the structure through a variety of methods.  Available in clear anodized or powder coated aluminum in three different sizes.  Each sunshade is pre-assembled for faster and easier installation.  Custom designs and colors are also available.  Click here for more information

Quote of the Week

Quote of the Week:  "All you need in this life is ignorance and confidence, then success is sure." - Mark Twain

Get 10% Off Your First Online Order!

As a special incentive to try our new online store, get 10% off your first online order.  Enter Coupon Code CCSTORE at checkout.

Custom Components Company New Project Award – Alta Centrum Apartments – San Diego, CA

Custom Components Company announces the award of a new project, Alta Centrum Apartments in San Diego, CA. The new $90 million project is a 379 unit luxury apartment community consisting of two separate four story apartment buildings over two levels of basement garage with 750 parking spaces which is being developed by Wood Partners LLC.  The property is located in the master-planned San Diego Spectrum business and residential site.  The new apartment community will be centered around an expansive pool area with cabanas, a spa, barbeque pits, a waterfall and trellises that take advantage of the area’s temperate weather.  A two-story club house with reclaimed teak flooring will feature a glass wall and an outdoor deck that overlooks the pool scene, in addition to a state-of-the-art fitness center and wireless Internet access.  The project architect is Thomas P. Cox Architects, Inc. of Irvine, Ca and the general contractor is Cobalt Construction of Simi Valley, CA.  The project has an anticipated completion date of September 2012.

Custom Components Company is supplying powder coated aluminum canopies with a custom egg crate infill and tubular aluminum frames.

The World's First "Earthscraper"

A team of Mexican architects have designed a 65-story glass and steel pyramid to sit in the middle of Mexico City's most historic plaza. But, if it ever gets built, you won't see it anywhere on the skyline.

That's because it would be the world's first ever "earthscraper" -- a 300-meter deep office and living space with ambitions to turn the modern high-rise, quite literally, on its head.

"There is very little room for any more buildings in Mexico City, and the law says we cannot go above eight stories, so the only way is down" explains Esteban Suarez, co-founder of BNKR Arquitectura, the firm behind the proposals.

"This would be a practical way of conserving the built environment while creating much-needed new space for commerce and living," he added.  Read more

Source:  http://www.cnn.com/

Check Out Our New E-Commerce Site!

Custom Components Company, LLC, the premier manufacturer, fabricator and supplier of architectural engineered products has announced the launch of their new e-commerce site.  The new site www.cc-aeponline.com  has been completely redesigned and upgraded.  We've added more products, more photos, a better shopping cart and loads of other features to enhance the online buying experience.  According to Marketing Manager Dave Janosz, "Our new online store was designed to provide several improvements over our old e-commerce site.  It's clearer, cleaner and easier to navigate.  We have also incorporated several new features to make for a better shopping experience."  Some of the new features include:

- A new home page that shows a quick glance of our products

- Larger photos with a zoom capability

- Estimated shipping by zip code

- Shopping cart that displays when adding products

- Simple one page checkout

- Related item displays on each product page

- The ability to attach a drawing

- A category index and a product index

As a special incentive, we are offering 10% off your first online order.

Give it a try at www.cc-aeponline.com

Follow Up & Follow Through

Be sure to follow through and do what you promise to do. Better yet, strive to exceed your customer's expectations. Communicate before, during and after a job. Be sure deliverables are on time and inform customers regarding delays and rescheduling. This goes a long way to build customer loyalty, repeat business and word of mouth referrals.  Source:  http://www.manta.com/

Custom Components Supplies Sunshades For Largo Medical Office Building Restoration

Custom Components Company recently supplied over 1,700 LF of clear anodized aluminum sunshades for the Largo Medical Office Building restoration (Largo, FL).  The sunshades are 30" in depth with 6" airfoils.  Gobbell Hays Partners, Inc. (Nashville, TN) was the architect on the project and Wallace Associates LLC ( St. Petersburg, FL) was the general contractor.

AIA To Launch Database Of Stalled Projects In Need Of Investors

Following in the well-trod path of Match.com and other online dating services, the American Institute of Architects thinks it has found a way to attract investors to the thousands of industry projects put on hold—send the potential suitors to cyberspace for a database of the good-lookers. That is, the AIA is compiling a list of stalled projects nationwide that “make sense” to move forward but for lack of financing, and a list of the types of projects that financial entities specialize in.  Click here to read more

Quote Of The Week

Quote of the Week:  "Customer service is not a department...it's an attitude." - Mac Anderson

Stay In Touch With Your Current Customers

It's vital to provide ongoing communication with your current customer base.  You've spent valuable time and money acquiring new customers and according to statistics, 20% of them will purchase from you again.  Make sure you communicate with customers on a regular basis, solicit their feedback and provide value to them over the long - term.  Source:  http://www.manta.com/.

Quote of the Week

Quote of the Week:  "Before we buld a better mousetrap, we need to find out if there are any mice out there." - Yogi Berra

View Our October Newsletter

To view our October Newsletter Click here

Coming Soon! Our New Online Store



Watch for our new online store coming soon!  We've added more products, more photos, a better shopping cart and loads of other features to enhance your online buying experience.



Customer Service - Where Have You Gone?

  

Recently, I was reading an article from Kris Vockler's blog in the USGNN Newsletter entitled "Why Is Customer Service So Difficult?  It really got me to thinking.  Lack of, or poor customer service, is a real pet peeve of mine.  As Kris said in her article, how is it that some companies "get it" and others don't seem to have a clue?  I will site an example from a trip my wife and I took  recently to attend a wedding of the daughter of a long time friend in North Carolina.  We flew a prominent airline, and to put it mildly, they made what should have been a pleasant experience a nightmare.  The flight from Tampa was scheduled to leave at 6:45AM, and ended up departing 45 minutes late, due to a mechanical issue.  OK, I know things happen, but during the entire delay, the pilot came on only one time to let us know what was happening and the progress being made, or lack of it.  Now I'm becoming concerned that we are going to  miss our connecting flight in Charlotte to take us to our ultimate destination in Asheville.  We get to Charlotte in enough time to make our connecting flight only to find that it was delayed twice and then cancelled!  I should mention here that the wedding was at 4:00PM the same day.

When I asked why the flight was cancelled, I was told "maintenance", and instructed to go to the other end of the terminal and to get "re-booked" on another flight.  A number of disinterested looking booking agents informed us that they get get us on the 4:30PM flight to Asheville.  When I told them that wouldn't work because the wedding was at 4:00PM, they looked at me with a blank "oh, well" stare.

I should add that this prominent airline recently ranked second in airlines with the most complaints.  I wonder why?

Tired of dealing with people who simply did not care about customer service, I decided to take control of the situation.  I whisked my wife down to Enterprise and rented a car for the two hour drive time trip to Asheville.  What a difference!  A young lady named Lea showed genuine interest in our plight , got us on our way in 10 minutes, with a free upgrade.

Enough of my ranting.  The point is, both of these companies are going to get letters from me.  What do you think each one is going to say?  With competition as fierce as it is today, and companies both large and small going out of business, you had better take care of your most important commodity, the customer.  Somebody once said that it is ten times more difficult to get a customer back than it is to get them the first time.  Someone also said"  the customer is the reason we exist."   Both are good business mantras to live by.

Customer service where have you gone?  I miss you.

Check out the 10 phrases that will make your customer feel loved.  Click here

Quote of the Week

Quote of the Week:  "If you help enough other people get what they want, you can get everything you want." - Zig Ziglar

New Project Award - Mesa College - San Diego,CA

Custom Components Company announces the award of a new project in San Diego, CA, the Mesa College Math and Science Building.  The new structure is a $92 million, 180,000 square foot, four story facility in the Clairemont area of San Diego.  The new building houses four floors of classrooms, laboratory space and offices for the departments of biology, chemistry, mathematics and physical sciences.  Additionally, several faculty/student interaction areas have been incorporated into the building’s design.  The new Math and Science Building will be constructed of structural steel with concrete shear walls and exterior curtain wall.  The building’s design incorporates numerous sustainable features, with the project team targeting LEED Silver certification by the US Green Building Council.  All classrooms, teaching laboratories, and the majority of the staff offices will optimize the use of natural daylight.  The windows will utilize high performance, low “E” glazing that will allow natural daylight to enter the building, while rejecting unwanted ultraviolet and infrared light waves.  This, in turn, will help reduce the amount of energy required to condition the building.  The roofing will consist of cool-roof material, which also will reflect unwanted energy and reduce the amount of energy consumed.  The project will add much needed academic and teaching space to the Mesa College Campus, supporting the math and physical science curriculums.  The teaching spaces extend beyond the classrooms and into the surrounding landscape to include an outdoor teaching courtyard, geology demonstration courtyard and a 100+ species botanical collection.  The Architects for the project are Delawie Wilkes Rodrigues Barker and the general contractor is McCarthy Building Companies, Inc., both of San Diego.

Custom Components Company is supplying exterior and interior stainless steel and glass railing, monumental stair railing and roof railing for the project to Enclos Corporation (San Juan Capistrano, CA).  They will coordinate the delivery and installation of the product.  Custom Components Company’s independent sales agency for this region is Architectural Glazing Solutions.  Mike Varney from this firm was instrumental in securing this contract on behalf of Custom Components Company.

Check Out Our Latest Projects On The Behance Network

Check out some of our latest projects on the Behance Network Click here

Be Speedy In Your Decision Making

How fast or slow does your company make decisions? Rapidly growing businesses have tied the speed of their decision making to their success. There are not a lot of examples that show success from slow or drawn out decisions. Business owners need to be quick, smart and able to change their view based upon new facts.

Architectural Billings Index Up Sharply in August

The Architectural Billings Index (ABI) took a surprising sudden upturn in August.  As a leading economic indicator of construction activity, the ABI reflects the approximate nine to twelve month lag time between architectural billings and construction spending.  The American Institute of Architects (AIA) reported the August ABI score was 51.4, following a very weak score of 45.1 in July.  This score indicates an increase in demand for design services (any score above 50 indicates an increase in billings).  The new projects inquiry index was 56.9, up sharply from a reading of 53.7 the previous month.

Ask Every Customer This Question

Ask every customer this question:  How did you hear about us?  It will help you to effectively target your marketing efforts and dollars.

August New Construction Starts Up 8%

 At a seasonally adjusted annual rate of $424.7 billion, new construction starts in August advanced 8%, according to McGraw-Hill Construction, a division of The McGraw-Hill Companies. The gain followed a 10% decline in July, and continued the fluctuating pattern that’s been present in recent months.  The pickup for total construction in August was the result of greater activity for each of construction’s three main sectors – nonresidential building, residential building, and nonbuilding construction.  For the first eight months of 2011, total construction on an unadjusted basis was reported at $274.8 billion, down 6% from the same period a year ago.  Read more

Quote of the Week

"It's easier for companies to come up with new ideas than to let go of old ones." - Peter Drucker

Custom Components Mentioned on Thomas Jefferson School of Law Website

Custom Components Company earned a mention on the Thomas Jefferson School of Law website.  Click here for details

Custom Components Company Completes SCRM Sanford Consortium Project – San Diego, CA

Custom Components Company recently completed a project in San Diego, CA, the Sanford Consortium for Regenerative Medicine (SCRM).  The new $104 million project is a 144,000 sq. ft. facility and laboratory for stem cell research built adjacent to the University of California at San Diego (UCSD) campus in Torrey Pines, California. SCRM combines the intellectual resources of four of the world’s leading biomedical research institutions to pursue collaborative research projects that advance the search for breakthrough cures. The facility includes innovative architectural elements and mechanical systems that not only drive collaboration and scientific productivity, but also improve the building’s functional and operating economy.  The site totals 7.5 acres and is owned by the University of California and is designated for academic use by the University’s overall development plan.  The SCRM facility will achieve the principal functional purpose by incorporating design features such as horizontally and vertically open laboratories, and strategically placed informal and formal meeting and education spaces, all intended to maximize face-to-face interactions among SCRM resident and non-resident scientists.  Movable features on a traditional model add functionality to a building designed to serve more rapid team science in a field with constantly changing technologies. It also includes state-of-the-art cyber-linked education and conference facilities.

SCRM’s project team included the San Diego based architectural firm Lankford and Associates.  The general contractor was Hensel Phelps Construction Company. 

Custom Components Company supplied and installed custom design 700 Series railing, which incorporates ½” clear tempered glass, stainless steel components and extensive stainless steel cladding systems.

What's Your Business Look Like Now?

What's your business look like now, given the state of the economy?  Take our poll and see what you and others in the industry think now.  Click here to take the survey

View Our September Newsletter

To view our September newsletter Click here

The Simple Truths of Service

Create memories for your customers to motivate them to come back.  Watch this video

Three Skills a Business Owner Needs to Succeed

As an entrepreneur in the dynamic world of business, it is vital to stay informed on the things that impact your company.  The factors may vary but several things are common among them all.  There is always more to learn about business, and consistent development is a component of success.  Savvy business owners recognize that internal improvements are not limited to how the business runs but also who is running the business.  That is why it is important to create opportunities to update your skills so that you can enhance business performance.

Let's take a look at three skills that are common to successful business owners.  Read more

Custom Components Company New Project Award – 135 W. 45th Street – New York, NY

Custom Components Company announces the award of a new project in New York City, 135 West 45th Street.  The new project is a major new Midtown hotel by Extell Development Co., the Hyatt Times Square.  The new structure will be a 53 story hotel with a high-end ground-floor restaurant, a luxury spa and a rooftop bar.  Estimated construction cost is above $300 million.  The hotel will enjoy a privileged site near the east side of Times Square.  The project architect is SLCE Architects and the general contractor is Bovis Lend Lease, both of New York City.   Custom Components Company is supplying stainless steel glass railing with point mounted 13/16" laminated glass, stainless steel LED lighted hand rail and glass and stainless steel dividers to American Industries Corporation of Westbury, NY, who will handle the installation.

Custom Components Company Wins 2011 Crystal Achievement Award

Custom Components Company was recently awarded Glass Magazine's prestigious Crystal Achievement Award for 2011.  The award winners are selected by a panel of judges representing all segments of the glass industry.  The awards recognize the best products, glass applications and innovations in the commercial, retail and fabrication markets.

"The level of competition this year...shows a tremendous effort within our industry to continue to push the boundaries, while still providing quality on all levels to satisfy the architectural community, as well as building ownership," said 2011 Crystal Achievement Award Judge, Les Young, project manager, W&W Glass LLC, Nanuet, NY.

"I'm really glad to see the unique qualities of glass being used in so many different ways," said fellow Judge John Stevenson, design director, Richard Wittschiebe Hand Architects, Atlanta.  "It is great to know the [glass industry's] innovation, technology and special expertise is continuing at a rapid pace."

Click here for the full story

This bracket can be found on our e-commerce site http://www.cc-aepcatalog.com/, part number 78003.

Quote of the Week

"In matters of style, swim with the current.  In matters of principle, stand like a rock." - Thomas Jefferson

Custom Components Company New Project Award – University of Hawaii Cancer Center

Custom Components Company announces the award of a new project at the University of Hawaii at Manoa, the University of Hawaii Cancer Center. The new 150,000 sq. ft., $120 million center is one of Oahu's largest construction projects.  The building is being constructed to the highest standards and will feature state-of-the-art technology and optimal design for inspiring innovation and discovery.  The project will be a focal point of the UH medical campus in Kaka'ako, next to UH Manoa's John A. Burns School of Medicine.  The new center will be home to some of the nation's leading scientists, united in their quest to combat and cure cancer.  The architect is Shimokawa Makamura and the general contractor is A.C. Kobayashi Construction, both of Honolulu.  The new facility is scheduled to open in early 2013.

Custom Components Company is supplying nearly 1,700 linear feet of 700 Series  glass railing, stainless steel cladding and stainless steel handrail to Kula Glass Company, Inc. of Wailuku, HI, who will handle the installation.